We maintain a strict 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.
To start a return, you must contact us at shopelevez@gmail.com.
The refund amount you receive is strictly based on the reason for the return, as proven by the customer:
| Reason for Return | Required Proof | Refund Amount |
| Product Defective/Damaged by Us | Mandatory video proof of unboxing + clear post-unboxing pictures (see Section 4) | 100% Full Refund |
| Emergency/Customer Change of Mind | Contact us at shopelevez@gmail.com for approval. | 50% of Amount Paid |
| Size/Fit Related Issues | None | ₹0 (No Refund) |
If the return is due to an item being defective, damaged, or if you received the wrong product due to an error on our part, you will receive a 100% full refund. You must inspect your order upon reception and contact us immediately so we can evaluate the issue and make it right.
If you wish to return the product for personal reasons (e.g., an emergency or change of mind) you will be eligible for a refund of 50% of the amount paid. This is subject to the item meeting all eligibility requirements (unworn, unused, with tags).
We do not offer any refund for returns requested due to sizing or fit issues. We strongly urge customers to carefully review the size chart provided on the product page before placing an order.
To be eligible for a full refund in case of a defective or damaged product, you must provide the following:
A complete, continuous video of the package being opened (unboxing video) that clearly shows the shipping label and the discovery of the defect.
Clear photographs of the damaged or defective area of the product after it has been opened.
Without this proper video and picture proof, we cannot process a full refund for product-related defects.
In the unfortunate event that a package is confirmed as lost by our shipping carrier, we will provide a 100% full refund of the amount paid.
Unfortunately, we cannot accept returns on sale items, gift cards, custom products (such as special orders or personalized items), and personal care goods.
The fastest way to ensure you get what you want is to return the item you have according to the refund policy above, and once the refund is processed, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please allow 10 business days for the refund to be processed. Note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us immediately at shopelevez@gmail.com.
